FAQs
1. How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post-completion of the quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
2. How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
3. Under what conditions return/ replacement requests will not be accepted?
- Opened/used/altered products.
- Original packaging (mono cartons, labels, etc.) is missing.
- The return/replacement request is generated after 2 days from the date of delivery.
- The damaged/ missing product is reported after 2 days from the date of delivery.
4. Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/tampered product or packaging
- Incomplete order
- Missing products
5. How to return the products?
*An Unboxing Video is a Must*
Send your Order Id/AWB Number/Other Details and a Proper Unboxing Video to care@ayuvya.com within 48 hours of receiving your order. A Return will be created for Picking the Wrong item & a tracking link for the correct product will be shared with you via mail/ text/WhatsApp.
Our customer care number is 9717133893 which remains active between 11:00 AM to 6:00 PM. You can also connect with us on our WhatsApp Number- 9818666454
6. Can you Expedite my Order on priority?
If you want us to expedite your order, give us a call at customer support. We will check with our logistics partner and provide you with an update.
Please Note - This is only applicable for prepaid orders.
7. How can I get in touch with Ayuvya Ayurveda?
You can write a mail to us at care@ayuvya.com or Call us at 9717133893. You can also ask your Queries on WhatsApp.
8. How long does it take for the order to Arrive?
We try to ship the products within 2 working days of receiving the order. You can expect your shipment to arrive within 5-7 Working Days of placing the order. However, due to some unexpected circumstances, your order might get delayed so please be patient.
9. Can I modify my order after placing it?
Unfortunately, after the order is placed, you cannot modify the order but you can always place a new order for the desired products. If you wish to remove products from your order, please contact us at customer support within a few hours as the Order once Dispatched can not be cancelled.
10. How can I Track my order?
The tracking link sent via Text/WhatsApp/E-mail will be activated once your order is dispatched. It will include the shipment number/AWB and the name of the courier company. You can track your order on their website or you can also write to us at care@ayuvya.com.
11. How do I know that my Order is Confirmed?
Once you place an order, you will receive a confirmation message via Email, Text & WhatsApp. It will include your order number, mode of payment & product details.
