Shipping and Returns


We want you to love the products that you buy from us. In case you have concerns related to your purchase, drop us a mail within 5 days of delivery with details at care@ayuvya.com

Cancellation, Refunds and Return

An order shall be considered confirmed unless you cancel the order within one day or before Ayuvya Ayurveda dispatches the products to you. In order to cancel your order or to change your order, prior to the order being dispatched, you will need to call our customer service number for the same. Please note that once the said order is dispatched to you, the said order can neither be canceled nor changed by you. The return policy is available only for Wrong and Damaged items Received In the case of returns, the product must be unopened and in the same condition as it was dispatched. We shall not be accepting returns of products that are consumed or once opened. If you receive a damaged product, the right product will be delivered to you within 5-6 Business Days or the refund will only be processed post we have received the damaged goods( 3-5 business days).

Shipping and Delivery

Ayuvya Ayurveda shall handle the logistics of the delivery of the products ordered by you. At the time of placing your order, depending on your place of residence, an estimated time of delivery( 3- 10 business days) would be shared with you along with the consignment number for tracking the status of your order. Please note that Ayuvya will try its level best to make sure that you receive your order as fast as possible but due to certain external circumstances, your order might take a while longer to get delivered. Ayuvya will take responsibility of your order, if the order has been shipped to any of the major cities (metros) where we use Best available Courier Partners based on their TAT and performance like Bluedart, Delhivery, Xpressbees, Ecom, Ekart, etc to ship your order.

In case you received the wrong item

Drop us an email at care@ayuvya.com or call us at +91 97171 33893 within 5 days of the date of delivery. Our Customer delight team will resolve it at the earliest.

In case you received a damaged item

Drop us an email with your order id and the picture of the damaged product at care@ayuvya.com or call at +91 97171 33893 within 5 days of the date of delivery. Our customer delight team will help you with your queries and resolve it at the earliest.

In case you have concerns related to the product

Drop us an email at care@ayuvya.com or call at +91 97171 33893. Our customer delight team will help you with your queries and resolve it within 24 hours

Order Cancellation

1. In case you need to cancel your order before it has been dispatched.
You can cancel an order within 1 Day of placing the order. Your money will be refunded if its a prepaid order.
2. In case you need to cancel your order after it has been dispatched.
You can simply refuse to accept the parcel at the time of delivery as the order will not be returned once delivered.

In case your order is marked delivered but not received by you

Drop us an email at care@ayuvya.com or call us at +91 97171 33893 within 3 days (72 hours) of the date of delivery. Our Customer delight team will resolve it at the earliest.

Shipping charges on purchase

We offer FREE Shipping on all orders. We also offer Cash-On-Delivery at no additional charge. You should consider the shipping rates shown at the time of check-out to be final